FAQs


REGISTRATION, YOUR ACCOUNT & THE NEWSLETTER
 
DO I NEED TO SIGN UP?
No you do not have to sign up, the check out area provides you the option to be a guest. We do suggest that you set up an account; this will allow you to order without having to enter in your details every time you would like to shop. You can set up an account right now, or you can start shopping straight away and set up your account when you check out, whichever suits you best. 
HOW DO I CHANGE DETAILS ON MY ACCOUNT?
Once you have signed up, you will be able to log into My Account anytime you like. This is the place to go if you want to change your password, delivery information, email address or e-mail preferences.
WHAT IS THE BOGART BULLETIN?
To stay connected with the latest news, looks and updates from Bogart Menswear, sign up to receive our monthly Newsletter. You can do this by setting up an account or using the link on the bottom of the homepage.
HOW DO I CANCEL MY ACCOUNT?
You can cancel your account by sending and e-mail to ryan@bogart.co.uk. Your account will be reviewed and cancelled within one working day.
 

PAYMENT & ORDERS
 
HOW DO I PLACE AN ORDER?
When you see an item you wish to purchase, click on the product and you will be taken to the product information page. Here, select the size and quantity, and then click Add To Basket. Follow the prompts to complete the payment. You can review your products before payment in My Basket.   
HOW DO I PAY FOR MY ORDER?
You can use Visa, Switch, Maestro, Solo, Visa Electron and Paypal. We take security extremely seriously, so your details will be very safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud at all times. We do not store your card details, these details are only being used by our payment partners SagePay and PayPal.
WHAT CURRENCIES CAN I USE?
You can pay using UK Pound Sterling (GBP).
WHEN WILL I BE CHARGED?
Once your card is authorised, payment will be taken. A confirmation email will then follow, sent to the email address entered in My Account or in the Guest check out.  If your card is not authorised, payment will not be taken, and you will be notified by a message on the screen that the authorisation has failed. Please bear in mind that even if a payment fails to be authorised, some card issuers may still reserve the money temporarily.
DO YOU SELL GIFT VOUCHERS FOR USE ONLINE?
We currently do not provide this service. 
CAN I USE A CREDIT NOTE OR GIFT VOUCHER ONLINE?
A credit note cannot be used for an online transaction, this is only valid in the store of purchase. 
 

TECHNICAL
 
I CAN'T SIGN INTO MY ACCOUNT
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll send you a new password. You have three attempts to log in to your account, before you are locked out.
WHY AM I NOT RECEIVING ANY EMAILS OR NEWSLETTERS?
One of the most common reasons for this is that your email account is identifying emails from us as junk mail, and they are being sent straight to your junk mail. To stop this from happening, add us to your email address book, then emails from us will be recognised as legitimate and should come through no problem.
HOW DOES MY SHOPPING BAG WORK?
Any item you add to your shopping bag will remain in the shopping bag until you complete your order or remove it. However, your order items are not reserved until you process payment, and you may find that if you leave it too long that item will sell out! So if you love something, our advice is to get it then and there to avoid disappointment.
  

GET IN TOUCH
 
HOW CAN I CONTACT YOU? 
You can find our contact details in  ‘Contact Us’ on the homepage or send directly an e-mail to gary@bogart.co.uk
WHERE CAN I FIND A BOGART MENSWEAR STORE?
You can locate a Bogart Menswear store on the 'Our Stores' found on the homepage of the website.